The Internet has redefined what support means. Support has evolved from a personalized one-on-one relationship to a "do it yourself" concept where information is readily available to answer just about any question one might have. The problem is, human support can never be replaced. As a human, interaction with other humans who posses the knowledge to help you with your problems or answer your questions in times of need is priceless. Working with a hosting company or virtually any company one often hears the phrase "sorry, we don't support that". Today, a Website is so highly integrated with virtually every part of the Internet, those who don't have their own IT department find it difficult to get the support they need to keep their Website (and business) running smoothly and efficiently.
A Different Approach. At HostingGreatLakes.com, we provide each of our customers with 24 hour access to several support avenues, both automated and human based, including direct telephone numbers of the support technicians on your support team (no annoying automated attendants!). Each hosting account comes with a number of SupportFreaks.com credits per month that can used for any support issue, one-on-one tutoring, consulting, programming, web development, and more.
HostingGreatLakes.com Support Teams. As a general rule, as companies build a larger customer base they expand their support departments and have more techs supporting more customers. This leads to impersonal support. HostingGreatLakes.com uses a support team model where each support team consists of about 8 techs, each with different specialties. Together this team, led by a team leader, provides 24 hour support for a small group of customers. In no time at all, you will get to know your support team and your support team members will know all about you and your hosting needs*.
SupportFreaks.com Extended Support. Your extend support team actually consists of about 1000 technicians, programmers, designers, tutors and consultants all standing by ready to assist you with just about any Computer or Internet need. This is done through SupportFreaks.com. As a HostingGreatLakes.com customer, you are entitled to a 10% discount on all services available at SupportFreaks.com.
To purchase credits, simply visit Supportfreaks.com and click on "purchase credits". .
| Support Option |
Type of Support |
Support Given |
Cost |
| Appies Online Manual |
Dynamic Documentation |
Complete reference of the Appies™ system along with technical notes. |
free |
| Appies Knowledge Base |
Interactive, searchable Q&A MySQL driven knowledge base |
Answers to the most commonly asked question about Appies™ and the servers it resides on. |
free |
| Appies Viewlets |
Java based multi media demonstrations of features and tools |
Select features of the Appies™ system. |
free |
| Ticket System or Phone Support |
Online ticket system for one on one questions and answers with an Appies tech |
• responses to possible software bugs
• answers to what Appies can and cannot do
• explanation and assistance with features not yet documented
• help with locating documentation |
free |
| SupportFreaks.com Paid Support |
Real time chat, e-mail, or telephone support provided by one or more of 600+ technical experts specializing is just about any area of computers or the Internet |
• technical support
• tutoring
• Appies walkthroughs
• programming services
• HTML coding services
• complete web development
• consulting |
price varies depending on service |
|
|
